Contacted the seller first, they ghosted me for days. Then eventually opened a dispute asking for a refund. I send proper evidences, Aliexpress immediatly steps in with a "return & refund" proposal. The seller wakes up and proposes "No return & no refund" in bad faith because they say that my motherboard is defective with a joke of a video as a
The only way to get a refund on Aliexpress if through opening the dispute no later than 15 days following the end of the Buyer Protection Time. Sometimes, they also offer a repair guarantee in your country (in this case, itâs listed under the product specifications, is paid and you should check the box before making the order).
The item arrived and turned out to be defective, but the seller was not cooperating and Aliexpress had to step in. The case was found in my favour, but the refund was sent MINUS what I paid out of the Fast Refund (now "Bonus Account") credit. So out of a $56.42 purchase, I only got a $24.40 refund.
The retailer should now include 20% VAT in the price you pay online. The thorn in the bed of roses that is buying from China is tax and customs. The rules on online orders have changed post-Brexit. If you bought goods under ÂŁ15 from AliExpress before this year, you didn't pay any VAT, customs or handling charges.
Order was placed on Jan 13. Itâs very common with the Aliexpres that if you use some kind of coupon and pay for it then usually ut gets closed by aliexpress because of violating itâs T&Cs. Donât worry your refund shouldâve already processed and you will get it in the 1 or 2 weeks time. Same thing happened to me.
Talk to the seller to ask for explanations. If you are not convinced by the explanations, open a dispute ( here is a step-by-step guide ). However, if the seller has not sent the order and you have received a âClosedâ message, an automatic process of refunding your money will be initiated. You don't have to do anything.
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